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797 NE Circle Blvd, Corvallis, OR 97330

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What You Need to Know from Your Clayton's Auto Service Service Advisor

Posted May 8, 2017 11:48 AM

Corvallis drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.

If your service advisor at Clayton's Auto Service uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.

It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cost, negotiate your limits before service is done. Don't be afraid to ask your service advisor for auto advice on how to keep your vehicle on the road within your budget. He can help you prioritize your vehicle's needs. Some repairs are for the safety and future health of your vehicle. Others can wait. Your Clayton's Auto Service service advisor can help you set up a plan to get all the work done as you can afford it.

It may be tempting for Corvallis drivers to save money with budget parts. Your service advisor can help you to sort through the options to work within your budget. High-quality parts are always preferable for any auto repair. Your service advisor will make sure the parts used won't compromise the safety of your vehicle.

Don't leave your Corvallis service center without your paperwork, either. Ask about warranties for parts and labor. You may need these for claims or if there is a problem in the future. Get detailed explanations of the work done on your vehicle. These records will help you keep track of repairs, service and warranties.

Those records may also help close a deal when it comes time to sell your vehicle. After all, the biggest concern most people in Corvallis have when buying a used vehicle is that they are inheriting someone else's problems.

Records of repairs and service are a good picture of your vehicle's condition and performance and what problems a new owner can expect. People are always happier to purchase a vehicle they know has been well-maintained. Whenever we climb into a vehicle, we are entrusting our health and safety to it. Perhaps it's time to take our vehicles' health a little more seriously. Open up; ask and learn.

Clayton's Auto Service
797 NE Circle Blvd
Corvallis, Oregon 97330
541-752-2263
https://claytonsautoservice.com

 


How Does Clayton's Auto Service Know What to Recommend?

Posted March 13, 2016 6:06 AM

When you drop your vehicle off at Clayton's Auto Service in Corvallis, they don't just poke around under your hood looking for stuff to do. Clayton's Auto Service professionals have lists and procedures they follow for different types of service. First of all, your Corvallis service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.

If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Clayton's Auto Service pros won't do work that you don't agree to.

They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshield wipers for wear. They'll let you know if there's an urgent problem that needs taken care of, and they'll give you a heads-up about problems that might be developing. If repairs or services are in order, you are given options based on driving needs and budget.

You can think of it like a trip to the dentist for a check-up. The dentist will check if you've had x-rays recently. If not, he'll get your permission to take new ones. Then the hygienist will clean your teeth and check your gums. At the end, the dentist comes in and inspects your teeth. You'll be told if you need any work done, about problems that are developing, and if anything is urgent. You'll be given different care options and recommendations on where to get work done that is beyond your dentist's usual purview. Then you'll be sent to the front desk for appointments and paperwork.

These procedures make sure your teeth are in good working order and that you are apprised of any problems. Then you can make a decision as to what work you want done and when. Clayton's Auto Service in Corvallis operates the same way. They want Corvallis drivers to be able to make informed decisions about their car care.

Preventive auto maintenance is a lot like dental check-ups. Small problems can quickly develop into big ones. A cavity becomes a root canal. A dirty filter becomes engine damage. Skipping check-ups for either your teeth or your vehicle can lead to repairs.

Clayton's Auto Service follows industry guidelines. A part is replaced only if it can no longer perform its function, no longer meets its design specifications or is missing – or if you ask for upgraded performance. Your Clayton's Auto Service service advisor will recommend a part be replaced if it is showing signs that it will soon fail.

Dentists often offer services that go beyond routine care, such as teeth whitening. Service centers also offer Corvallis drivers help with upgrades to a vehicle. They'll know what parts are needed and how to perform the work so that safety and performance aren't compromised. You can rely on the pros at Clayton's Auto Service for good auto advice.

The next time you're headed to the dentist's office, think about the vehicle you're riding in. Is it time for it to get a check-up, too?

Clayton's Auto Service
797 NE Circle Blvd
Corvallis, Oregon 97330
541-752-2263
https://claytonsautoservice.com


Ethics of Automotive Repair in Corvallis

Posted August 26, 2014 5:00 AM



We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Corvallis automotive service and repair industry hasn't been given a pass either.

Unfortunately, every profession in Corvallis has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Corvallis automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Corvallis service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.

If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Corvallis automotive advisor's talking about: ask some questions.

Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

  1. The part no longer performs its intended purpose
  2. The part does not meet a design specification
  3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Clayton's Auto Service says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; Clayton's Auto Service would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

  1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
  2. To address a customer need or request – like for better ride or increased performance
  3. To comply with maintenance recommended by the vehicle's manufacturer
  4. Based on the technician's informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

Clayton's Auto Service
797 NE Circle Blvd
Corvallis, Oregon 97330
541-752-2263
https://claytonsautoservice.com


On Board Diagnostics for Corvallis Motorists

Posted May 8, 2014 8:00 AM

Some Corvallis vehicle owners wonder why Clayton's Auto Service and other Corvallis auto repair shops charge a fee for vehicle diagnostics.

Receiving a diagnostic charge at Clayton's Auto Service for a tricky automotive problem shouldn't be a surprise. In the Corvallis area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy Oregon road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a Clayton's Auto Service diagnosis may be much more involved.

Much of the Corvallis driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem.

There's a common misconception among Oregon drivers that the trouble code tells the Clayton's Auto Service technician exactly what's wrong. They wonder why there is a diagnostic charge because the scanner quickly gave the diagnosis.

In reality, it is not that easy and straightforward. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that's out of parameters, the computer will record a trouble code and turn on the Check Engine light.

The vehicle computer's trouble code just tells the Clayton's Auto Service technician what engine parameter is out of range, not what's causing it. The technician needs to determine the underlying problem that's causing the malfunction.

There are many problems that could cause a troublesome sensor reading for Clayton's Auto Service customers. The service advisor makes a list of the most likely causes and begins tracking down the source of the problem. This takes time.

Corvallis service centers subscribe to databases that document possible causes for all the possible trouble codes. The databases outline procedures for confirming a diagnosis and provide the documented repair. These  databases are specific to each vehicle and engine combination.

Some diagnoses are quick and easy. Others are more involved, time-consuming and difficult. Of course Clayton's Auto Service wants to figure out what's wrong with your vehicle and get you back on the road as quickly as possible.

Clayton's Auto Service
797 NE Circle Blvd
Corvallis, Oregon 97330
541-752-2263
https://claytonsautoservice.com


Corvallis Customer Detective Work

Posted October 30, 2013 12:00 PM

One might say the most challenging part of being an automotive service technician at Clayton's Auto Service in Corvallis is diagnosing a problem before it can be fixed.

Cars in Oregon are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Clayton's Auto Service introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Clayton's Auto Service and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Clayton's Auto Service know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Clayton's Auto Service
797 NE Circle Blvd
Corvallis, Oregon 97330
541-752-2263
https://claytonsautoservice.com